The price is agreed before we start
You are given the cost before any work begins, and that is the cost you pay. Not an hourly rate that quietly runs on, not an estimate that drifts, and nothing added at the end for having called at an inconvenient hour.
If the job turns out to be larger than it looked — and occasionally it does, because one fault can hide behind another — the work stops and you are told before anything further is done. What happens next is your decision, not ours.
The structure behind that: a £50 call-out during business hours or £95 outside them, then £100 an hour for the repair itself. Full breakdown, including what each figure covers, is on our pricing page.
What actually drives the cost
- How long it takes. Diagnosis and repair are labour, and labour is the bulk of nearly every emergency bill.
- What has to be replaced. A single breaker and a full consumer unit are different jobs with very different parts bills.
- Access. A board in a hallway cupboard and a board behind a fitted wardrobe take quite different amounts of time to reach.
- When you call. Out-of-hours cover costs more to provide. Where that applies you are told on the phone, before anyone is dispatched — never discovered on the invoice.
What ‘flexible’ means in practice
- Make safe now, repair in daylight. We deal with the emergency tonight and book the permanent work for a planned visit at a planned price. It is usually the cheaper route and we will say so.
- Fixed prices for defined jobs. EICRs and consumer unit replacements are quoted up front, because they can be.
- Send a photograph first. A picture of your board tells us the age, the protection type and the number of ways — enough for a realistic idea before anyone visits.
- Landlords and agents with several properties get one point of contact, one invoice and work scheduled around tenants rather than around us.
What we will not do
- Charge you for a quotation.
- Quote a low call-out fee and quietly recover it on the labour.
- Recommend a full rewire when a single circuit has failed.
- Add an out-of-hours premium that was never mentioned on the phone.
- Start work before you have agreed the price.
